Terms / Returns

This website page confirmation satisfies the requirement under these regulations for us (the supplier) to supply you (the consumer) with written, durable information about your rights of cancellation of this order.

You have the right to cancel an order for any reason within 7 working days from the day after the date of receipt of the goods.(This does not apply to any Custom Made / Made to Measure Items or Cut Length Fabrics ) Notice of cancellation should be made via phone on 01723 584942, by fax on 01723 584942, or by email to enquiries@onlinecurtainfabrics.com we urge you to contact us as soon as you think their is a problem, and we will try our best to stop any order you have placed.

Goods other than made to measure curtains & cut length fabrics should be returned to us at our registered address at your expense within 14 days and must be undamaged, unused and in the same condition as when received by you. Until such time as they are received into our premises, you are responsible for any loss or damage to those goods.So recorded delivery should really be needed.

Unfortunately we cannot refund products without the original packaging or products that have been trimmed or adjusted in any way such as cut length fabrics and made to measure curtains. If you do send your items back to us and it does not meet our terms, then you would have to collect or pay for delivery for the items to be sent back to you.

What if the goods are deemed faulty? If your goods are faulty, we will gladly provide you with a replacement or refund once the items have been checked, but please advise us what you would like us to do first.

Once we have received the returned goods, we will refund the purchase price within 30 days if this is the option you need. Our original carriage charges incurred when sending out the parcel are not refundable. onlinecurtainfabrics.com, accept no liability for any costs incurred for the return of these goods, unless in the opinion of onlinecurtainfabric.com the goods are deemed faulty.

Your Statutory Rights are not affected.

Damaged / Faulty Items

We are confident that all our products will reach you in a highly satisfactory manner. If this is not the case please email us at: enquiries@onlinecurtainfabrics.com Please provide your order number and a description of the problem, along with your name, address and contact number and email address.

We will promptly deal with your queries and if necessary arrange for a replacement to be sent without delay.

Questions:

Can I have my items delivered to an address other than my billing address?
Yes, items can be delivered to a different address other than the billing address. You will be prompted to enter your address details on the checkout page.

Other Questions:

Just pick up the phone or email us, we are always glad to help with anything you need.

How do I know that my order has been placed?
Your order will be confirmed by an e-mail after your order has been successfully placed. This will detail all the items that you have ordered.

How can I contact Fabrics Fabrics Fabrics.co.uk?

Telephone: 01723 584942
Fax: 01723 584942

Email: enquiries@onlinecurtainfabrics.com

Fabrics Fabrics Fabrics
Newchase Court
Hopper Hill Road
Scarborough
North Yorkshire
YO11 3YS

VAT Registration Number: 987 5235 69

All prices shown on our website excludes VAT. VAT is added and displayed in the shopping basket at the current rate of 20%.

www.fabricsfabricsfabrics.co.uk